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At energy360 Africa, Customer is king!

At energy360 Africa, Customer is king!

 

This is a conscious mantra that demonstrates our commitment to ensuring we deliver cutting edge services to all our customers. To us, customer service is not a department, It is a culture. One returning customer is more treasured than 10 one-time customers, so we treat each customer’s requirement with the professionalism and dedication they deserve. Our team of experienced professionals are interested in building a beneficial partnership with your organization and are not just interested in making a quick sale but build a relationship. This is why we also offer post-maintenance services to ensure your facilities run smoothly.

At e360, we understand the importance of receiving feedback from you and your business. Therefore, we pat ourselves on the back when your comments are positive and take it in stride when your feedback is one of constructive criticism. Your feedback ensures that our dedicated professionals stay on their toes and it helps us double our efforts in serving you better. So, keep them coming.

 

As we celebrate this year’s CUSTOMER SERVICE WEEK, we reiterate our dedication to providing the best of services to our clients. This is due to our ethos on delivering excellent services and carrying you along throughout the duration of a project.

energy360 Africa to sponsor  Oil Trading and Logistics (OTL)  downstream week 2018

energy360 Africa to sponsor Oil Trading and Logistics (OTL) downstream week 2018

In line with our vision to becoming a global brand and being our client’s first choice for providing business intelligence and technology solutions in Africa, we are delighted to announce that Energy360 Africa Limited has joined the prestigious list of top players in the downstream oil and gas ecosystem by sponsoring the 12th edition of the Oil Trading and Logistics (OTL) Downstream Expo.

The annual OTL Africa Downstream Week is the continent’s leading business forum for market insights, emerging opportunities, products’ showcase and recognition of excellence in the African downstream petroleum value-chain. It features a strategic conference, dedicated industry exhibition and the annual OTL Downstream Industry Dinner. Also called The Africa Downstream Week, it is dedicated to promotion of business, policy and stakeholder relationships in downstream petroleum markets across the continent. It achieves its goals through strategic government and business liaison, research and advocacy.

The OTL Africa Downstream Conference will hold 28 – 31 October 2018 at the Oriental Hotel in Lagos. The Conference will afford over 2500 delegates, speakers, exhibitors and special guests opportunities for high-level networking, business match-making and learning. Speakers are selected from high-level industry practitioners representing market-leading organisations, together with experts, professionals and key government figures. This conference affords excellent one-on-one opportunities with some of the most sought-after industry personalities and it is an unforgettable learning and business development experience.

Ian Brown, Operations manager at Vitol described the event as the best event in West Africa and Sir Billy Okoye, Executive Director, Petroleum Products Marketing Company (PPMC)- Nigeria referred to it as the Offshore Technology Conference (OTC) of Nigeria.

Energy360 Africa Limited would be headlining this year’s event as a Bronze Sponsor

For more information and registration, visit the event’s official website at www.otlafrica.com

energy360 Africa to sponsor  Oil Trading and Logistics (OTL)  downstream week 2018

energy360 Africa to sponsor
Oil Trading and Logistics (OTL)
downstream week 2018

How to attract more customers to your fuel station

How to attract more customers to your fuel station

The rapid growth of fuels business in Nigeria means only one thing- more competition. Being a market with a relatively fixed price range, the battle for higher sales is even more intense and station owners have to exploit more strategies to stay ahead.

We have highlighted some proven strategies that would definitely get you going

  • Exceptional customer service. The character of your station’s staff is crucial to your success. Make sure you staff members are always respectful, ready to attend customers, and friendly. Remember, when one person has a bad experience, they talk about it to their friends and family: if one staff is rude, you risk losing much more than just one customer.
  • Station and store appearance. Make sure your station looks good, inside and outside. The landscape, fuel dispensers, driveway, and exterior of the buildings are the first things your customers, and all other passing traffic, see. If your station looks appealing, more people will stop by.
  • Lighting. It is very important to keep your site well-lit and safe — especially at night. This will prevent your customers from getting injured or harmed in any way. And there is just something classy about bright lights.
  • Sanitation. Maintain your fuel station and c-store up to par by always keeping windows, floors, and restrooms clean. Spotless bathrooms are very important to customers, especially those travelling long distances. Pay special effort to maintaining and modernizing your facilities. Their cleanliness, along with your overall store appearance, will help increase your sales.
  • Competitive pricing. Keep your fuels pricing comparable, or below, other neighbouring sites. It’s a great way to maintain loyalty and get repeat customers, you’ll be surprised at how much difference 1Naira would make.
  • Identify extra community needs. Recognize what goods and services your consumers want provided to them quickly, and make sure you offer them. These might include POS, mini marts, car washes, etc.
  • Promotional signage. Represent your brand properly. Your customers look at your promotional signage on a daily basis, make it worth their time!
  • Marketing. Promoting products and current offers is a great way to add brand awareness. Marketing materials do not just promote the items in them, but also your brand – the imagery of who you are as a convenience store. Make sure your marketing materials are tasteful and fun.

 

 

Adapted from LS RETAIL

Energy360 Africa unveils future of fuel retail in Nigeria

Energy360 Africa unveils future of fuel retail in Nigeria

Operators of petroleum retail outlets, fuel depots and terminals can now afford to go to sleep with both eyes closed as Energy 360 (E360) Africa Limited, a wholly indigenous downstream petroleum technology company, has unveiled innovative business solutions to eliminate fraud and improve operational efficiency of downstream facilities.

Source: Marine&Petroleum Nigeria

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Did You Know tech in Africa stops gas station fraud?

Did You Know tech in Africa stops gas station fraud?

The Oil and Gas retail downstream sector has been saddled with so many challenges in the past and present. Fuel margins reducing every passing year coupled with challenges like fuel and cash theft as well as other operational control breaches. energy360 Africa solves these challenges and supports fuel retailers by protecting them from fraudulent activities at the forecourt that lead to losses and securing their margins allowing these businesses to serve customers better.

Source: Inventive Africa

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